1. Hassle-Free Returns — No Questions Asked
At Al Mukhalat Perfume, we want you to love your purchase. If for any reason you're not completely satisfied, you're welcome to return your item within 7 days of delivery—no questions asked and free of charge, provided all conditions are met:
- Items must be unused and in full retail condition, just as you received them.
- Return packaging must be original and include all labels, tags, instructions, and any authenticity or promotional inserts.
2. How to Return Your Perfume
- Log into your account, select your order, and choose the item(s) you want to return.
- Follow our guided wizard to submit your request. A team member will reach out within 48 hours to walk you through the next steps.
3. Refund Processing
Once your return is approved and received in acceptable condition, here’s how we’ll handle your refund:
| Payment Method | Refund Method | Processing Time |
| Credit or Debit Card | Back to your card | 5–7 working days |
| Cash on Delivery (COD) | Al Mukhalat Wallet Credit | 5-7 working days |
4. What If the Product Is Faulty or Wrong?
If you’ve received a damaged, defective, or incorrect item, please initiate a return using the same process as above. We'll expedite the refund or, if available, arrange a replacement.
5. Exchange Policy
We don’t offer direct exchanges at this time. If you’d like a different product, simply return the original item through the Returns Process and place a new order for your preferred item.
6. Packaging Matters
Return packaging should be in excellent condition. Perfume boxes that are damaged or tampered with may not be eligible for the full refund amount, as pristine packaging is essential for resale and authenticity verification.
7. Return Monitoring
We reserve the right to review return patterns and, in rare cases, refuse service to users with an unusually high return rate. Rest assured, this is to ensure fairness and sustainability for all shoppers.
8. Your Legal Rights
Nothing in this policy is meant to override your consumer rights under applicable law. If local regulations provide greater protection than what’s stated here, those rights will always take precedence.
Quick Summary
| Topic | Key Detail |
|---|---|
| Return Window | 7 days from delivery — free and no questions asked |
| Condition | Must be unused, undamaged, in original packaging |
| Refund Time | Cards & Wallet: 5–7 working days |
| Faulty Items | Eligible for refund or replacement upon verification |
| Exchanges | Not direct—return and reorder desired item |
| Pack Integrity | Keep packaging intact for full refund eligibility |
| Return Limits | High-frequency returns may trigger account review |